Frequently Asked Questions
Everything you need to know about our cleaning services.
Quick answers about bookings, inclusions, products, service areas and more.
What areas do you service?
We service Albury-Wodonga and surrounding areas within approximately 50 km. Contact us if you are just outside this area.
Can I request documentation for my job?
Tell us which insurance, screening or site documents you require when enquiring. We will confirm the documentation available before you book.
What cleaning products do you use?
We favour effective, practical products and can discuss product preferences, sensitivities or site requirements before your clean.
What is included in a regular clean?
Regular cleans generally focus on kitchens, bathrooms, dusting, vacuuming, mopping, bins and general surface cleaning. We confirm inclusions with your quote.
What is included in a deep clean?
A deep clean goes beyond routine maintenance and can include detailed kitchen and bathroom work, edges, build-up, fixtures and other areas needing extra attention.
Do you offer NDIS cleaning?
Yes. We offer respectful cleaning support for NDIS participants and can discuss routines, preferences and invoicing requirements.
Can I get a quote online?
Yes. Use our instant price guide for suitable residential services or send a quote request for a tailored price.
Do you clean commercial premises?
Yes. Commercial and builders cleaning are quoted individually because scope, access, frequency and site condition vary.
Do you offer carpet steam cleaning?
No. Carpet steam cleaning is not offered. Routine carpet vacuuming is included in the agreed home and vacate cleaning scope.
Does the vacate clean include the oven and internal windows?
Yes. The standard vacate checklist includes the oven inside and out and internal window glass, sills and tracks. External windows, flyscreens and tracks are a priced extra.
Is the online estimate a confirmed booking?
No. It is a price guide and enquiry. We review the requirements and confirm the final scope, price and booking time with you.
How do I book?
Request a quote online or call us. Once the scope, price and suitable time are confirmed, we can arrange your service.